FAQ's
ARTWORK & PRINTS
ARE ORIGINAL PAINTINGS ONE OF A KIND?
Yes! Every original painting is created by hand in my studio and is completely one of a kind. Once an original is sold, it's gone for good. Select original paintings may also be available as fine art reproductions.
WHAT IS THE DIFFERENCE BETWEEN AN ORIGINAL PAINTING AND AN ART PRINT?
Fine art prints are reproductions created from my original paintings and are offered in select sizes on fine art paper.
HOW SHOULD I CARE FOR MY ORIGINAL ARTWORK?
To preserve the beauty of your original artwork, display it indoors and away from prolonged direct sunlight, excessive moisture, and extreme changes in temperature. Select original acrylic paintings are finished with a protective satin varnish, while others retain their natural acrylic finish. The finish of each painting is noted in its individual product description.
If dust accumulates, gently remove it with a clean, soft, dry brush, avoiding pressure on the painted surface. Avoid water, household cleaners, chemicals, sprays, or abrasive materials.
HOW ARE YOUR ART PRINTS MADE?
My fine art giclée prints are professionally reproduced from my original paintings on fine art paper. Each original artwork is professionally scanned to capture the color, texture, and detail of the painting before being reproduced as a fine art print. Prints are sold unframed, allowing you to choose a frame that complements your space and style.
DOES MY ARTWORK COME FRAMED?
Framing varies by piece. Some smaller original paintings are presented in a carefully selected floater frame, while larger gallery-wrapped canvases are typically sold unframed. All original paintings arrive ready to hang, with hanging hardware installed.
WILL THE COLORS LOOK EXACTLY LIKE THEY DO ONLINE?
I do my best to photograph and reproduce each piece as accurately as possible. However, slight variations in color may occur due to lighting, photography, printing, and differences between device displays.
WHAT SIZE ARE THE ARTWORKS?
All artwork dimensions are listed in inches. Available sizes can be found on each product page.
SHIPPING & DELIVERY
WHEN WILL MY ORDER SHIP?
Original artwork is typically prepared and shipped within 3–5 business days. Fine art prints are made to order and require additional production time before shipment. You will receive tracking information by email once your order is on its way.
DO YOU SHIP INTERNATIONALLY?
Yes! International shipping is available to select countries. Available shipping options and any applicable duties or taxes will be calculated based on your destination at checkout.
HOW MUCH DOES SHIPPING COST?
Shipping costs are calculated at checkout based on the size and weight of your order, your delivery address, and the shipping method selected.
WHAT IF MY ORDER ARRIVES DAMAGED?
If your artwork arrives damaged, please contact admin@carlyannestudio.com within 48 hours of delivery. Include your order number and clear photographs of the artwork, packaging, and shipping box. Damaged orders will be reviewed individually and, when appropriate, replaced or refunded.
WHAT IF MY PACKAGE SAYS DELIVERED BUT I CAN'T FIND IT?
If your tracking information shows that your package has been delivered but you’re unable to locate it, please first check around your property, with household members or neighbors, and any designated delivery areas. Occasionally, carriers may mark a package as delivered shortly before it arrives.
If your package still cannot be located, please contact the shipping carrier directly using your tracking number. You’re also welcome to reach out to admin@carlyannestudio.com, and I’ll be happy to provide any order or tracking information that may help with your inquiry.
WILL I RECEIVE TRACKING INFORMATION?
Tracking information will be provided for original artwork and eligible art print orders once your order has shipped. If tracking is available for your shipment, you will receive it by email at the address provided during checkout.
RETURNS & ORDERS
WHAT IS THE RETURN POLICY?
- Original Artwork: I want you to love the artwork you bring into your home. Because original paintings are one-of-a-kind works of art, all original artwork sales are final.
- Fine Art Prints: Fine art prints may be returned within 14 days of delivery, provided they are unused, undamaged, and returned in their original packaging. Customers are responsible for return shipping costs.
- Shipping Charges: Original shipping charges are non-refundable.
- Damaged Orders: If your artwork arrives damaged, please contact Carly Anne Studio within 48 hours of delivery. Include your order number and clear photographs of the artwork, packaging, and shipping box. Damaged orders will be reviewed individually and, when appropriate, replaced or refunded.
- Starting a Return: Please contact admin@carlyannestudio.com before sending any return. Returns sent without prior authorization may not be accepted.
COMMISSIONS & ARTIST INFORMATION
DO YOU ACCEPT COMMISSIONS?
Currently, I am not accepting commissions. If commissions reopen in the future, an announcement will be shared on the website and with the Carly Anne Studio Collectors List. Join the email list to be among the first to know when commission availability opens.
CAN I USE OR REPRODUCE THE ARTWORK I PURCHASE?
Purchasing an original painting or art print does not transfer copyright or reproduction rights. All artwork and imagery remain the intellectual property of Carly Anne Studio and may not be reproduced, distributed, or used commercially without written permission.